Widgo, Inc.

Effective date: 25 August 2026 · Last updated: 30 August 2026

These Terms of Service (the “Terms”) are a binding agreement between you and Widgo, Inc., a Delaware corporation (“Widgo”, “we”, “us”). They govern your access to and use of widgo.ai, app.widgo.ai, the Widgo widget script served from cdn.widgo.ai, our APIs, and everything else we offer (together, the “Service”).

By creating an account, installing the widget, or using the Service in any way, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and “you” means that company. If you do not agree, do not use the Service.

Questions about these Terms: support@widgo.ai

1. Definitions

Customer or you means the person or entity that opens a Widgo account.

Workspace means a separate organization inside Widgo, with its own members, settings, websites and data. One account may hold several workspaces.

Your Site means any website, application or property on which you install the Widgo widget.

Visitor means an end user who loads or interacts with the Widgo widget on Your Site.

Customer Data means everything you put into the Service or that the Service collects on your behalf, including your knowledge base sources, uploaded documents, widget configuration, conversation transcripts, leads, bookings, and any personal data relating to Visitors.

Output means text, answers, summaries, scores, greetings, transcripts, and any other content the Service generates.

Agent means the AI assistant that Widgo runs on Your Site under your configuration.

2. Your account

You must be at least 18 years old and legally able to enter contracts. You must provide accurate registration information and keep it current. Widgo is offered for business use, and we may require a work email address at sign-up. We may refuse, suspend or close an account registered with a disposable, temporary or personal email address, at any time, whether or not we allowed it at sign-up.

You are using Widgo for business, not as a consumer. You represent that you are opening the account for purposes related to your trade, business, craft or profession, and not as a consumer. Widgo is sold to businesses only and is not offered to consumers.

If consumer law applies anyway. Widgo is not offered to consumers. If mandatory consumer law applies to you despite the paragraph above, only those provisions of these Terms that must change in order to comply are changed, and only to the minimum extent required. The rest of these Terms continue in full force. We may also close your account or require you to move to a business plan.

You are responsible for everything that happens under your account, including the acts and omissions of your workspace members and anyone you invite. Keep your credentials secure and tell us at support@widgo.ai as soon as you suspect unauthorized access.

Roles inside a workspace are Owner, Admin, Member and Billing. The Owner controls the workspace, including the ability to add and remove members, connect integrations, export data, and delete the workspace. Between you and Widgo, the Owner’s instructions are the workspace’s instructions.

3. Plans, limits and how usage is counted

The Service is offered on a free plan and on paid plans. Current plan names, prices, and included allowances are published on widgo.ai and may change as described in section 19.

Usage is metered in unique Visitors per calendar month. One Visitor is one unique visitor in a month, no matter how many times they return. Bots and crawlers that we identify are not counted. Installations on staging or test environments do count.

What happens at your plan limit. The widget keeps working on Your Site and keeps answering Visitors. Conversations and leads beyond your allowance are held but shown blurred in your dashboard. Nothing is deleted. When your month resets, the new month’s allowance becomes visible and previously blurred records stay blurred until you upgrade. Upgrading unlocks held records retroactively.

We may apply reasonable technical limits, including rate limits, crawl page limits, file size limits, message length limits, and limits on the number of websites, knowledge base sources or workspaces per plan.

4. Fees, billing and taxes

Paid plans are billed in advance through Stripe, monthly or annually depending on the plan you select. By subscribing you authorize us and Stripe to charge your payment method on a recurring basis until you cancel.

Renewal. Subscriptions renew automatically for the same term unless you cancel before the end of the current term. You can cancel at any time from the billing area of your workspace.

Refunds. Fees are non-refundable except where required by law. Cancelling stops future charges; it does not refund the current term. If you believe you have been charged in error, contact support@widgo.ai within 30 days of the charge.

Failed payment. If a payment fails we may retry it, notify you, and suspend or downgrade paid features after a reasonable grace period. We do not delete your data because of a failed payment.

Taxes. Prices exclude taxes. You are responsible for all sales, use, VAT, GST and similar taxes, other than taxes on our income.

Price changes. We may change prices for a renewal term with at least 30 days’ notice before the renewal date. Your continued use after the new term begins is acceptance of the new price.

5. The free plan, the Widgo badge, and what the widget shows to Visitors

The free plan is provided at no charge and, to the maximum extent the law allows, is provided entirely as is, without any warranty, support commitment or uptime commitment.

On the free plan the widget displays a “Built by Widgo” badge and may show a one-time human verification step to each Visitor before a conversation begins. You grant us permission to display the badge and that step on Your Site while you are on the free plan. Removing the badge requires a paid plan; you may not remove, obscure, alter or block it by any other means, including CSS, script blocking or DOM manipulation.

The free plan is for ordinary business websites. You may not use the free plan on a site directed at children, on a site offering regulated medical, legal, financial or insurance advice, or anywhere the Agent’s answers could affect someone’s health, safety, legal rights or finances. Those uses require a paid plan and, where section 7 requires one, a signed agreement. We may move or deactivate a free workspace that does not meet this.

We may change, limit or discontinue the free plan at any time. We may deactivate free workspaces that have been inactive for six consecutive months and that contain no saved conversation or lead data. Workspaces that hold conversation or lead data are not deleted for inactivity.

The widget is public. The Widgo widget is served from cdn.widgo.ai and runs on Your Site, where anyone who loads the page can reach it and talk to the Agent. That exposure attracts automated abuse, including scripted traffic, attempts to extract your knowledge base through the Agent, prompt injection, and requests sent in volume to consume your allowance or our capacity.

Automated protection. To protect Your Site, your allowance and the Service, we operate automated protection measures. When our systems detect signals consistent with automated, abusive or anomalous use, the widget may show a human verification step to the Visitor before a conversation starts or continues, rate limit, delay or refuse individual requests, show the Visitor a short notice explaining that the conversation cannot continue, or stop responding for the affected Visitor or page until the condition clears.

These measures apply on every plan. They are automated. They are triggered by signals we observe, not by any judgment about an individual Visitor, and they can occasionally affect a legitimate Visitor. We tune them to keep that rare. We do not warrant that a legitimate Visitor will never see a verification step, and a verification step shown in these circumstances is not a defect in the Service.

Operational notices. The widget may also display short operational messages to Visitors, for example when the Agent cannot answer, when a conversation is unavailable, or when a connection fails. These messages form part of the Service.

Your permission, and no interference. By creating an account and installing the widget you grant us permission to display the badge, the verification step, the protection measures and these notices to Visitors on Your Site, and you agree not to remove, suppress, bypass, automate around or otherwise interfere with them. Doing so is a breach of these Terms and of the Acceptable Use Policy.

We may change how this works. The signals we look for, the thresholds we apply, and the appearance and wording of the verification step and the notices may change at any time as abuse patterns change.

6. Your content, your knowledge base, and the licence you grant us

You keep all rights in Customer Data. We claim no ownership of it.

You grant Widgo a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, index, embed, display, process and otherwise use Customer Data for the sole purposes of operating, securing, supporting and improving the Service for you, and to do the things you instruct through the Service. This licence ends when the data is deleted, except for backups that expire on our ordinary cycle.

We do not use your Customer Data or conversation content to train foundation models, and we contractually require the same of the AI providers we use in delivering the Service. We may use aggregated and de-identified statistics that do not identify you, your workspace, Your Site or any Visitor.

Knowledge base sources. You direct us to crawl and ingest the URLs, sitemaps, documents and text you provide. You represent that you own or have the right to have that content crawled, copied and used this way, and that our doing so does not breach anyone’s rights, any site’s terms, or any licence. We crawl public pages only and do not access login-gated content.

7. Your responsibilities as the operator of Your Site

This section matters. The Widgo widget runs on Your Site, speaks to your Visitors in your name, and collects data in your systems’ context. You control that deployment; we supply the tool.

You are solely responsible for:

• Deciding to install the widget, on which pages, and with which features enabled, including identification, session replay and voice.

• Your privacy notice. You must maintain a privacy notice on Your Site that accurately describes the processing carried out through Widgo, including the collection of conversation content, IP addresses and related company information, and any session recording you enable.

• Legal basis, notice and consent. You must obtain and maintain all consents, provide all notices, and establish all legal bases required by applicable law for the processing you carry out through Widgo, including under GDPR, UK GDPR, ePrivacy and cookie rules, PIPEDA, CCPA and CPRA, and state and national wiretap, session-recording and two-party consent laws.

• Your cookie banner and consent management. If your jurisdiction or your consent management platform requires it, you must configure Widgo behind your consent tooling.

• Honouring Visitor rights requests that come to you as the controller. We will assist as described in the DPA.

• What the Agent says on Your Site, including the accuracy of the knowledge base you approve, the claims it repeats, and any commitments a Visitor believes were made.

• Your integrations. What you sync to your CRM, calendar or chat tools, and what those tools then do with it.

• Access control. Who you invite into your workspace and what they can see.

You will not use the Service in a way that violates the Acceptable Use Policy, which is incorporated into these Terms.

Sensitive data. You must not submit, and must not configure the Service to collect, government identification numbers, payment card numbers, financial account credentials, biometric data, precise geolocation, information about children under 16, or special-category personal data under GDPR Article 9. Protected health information requires a Business Associate Agreement. Widgo makes a BAA available on request; contact support@widgo.ai to arrange one. Until a BAA has been executed between you and Widgo, we are not your Business Associate and you must not use the Service to collect, transmit or store protected health information. Once signed, PHI may be processed only within the scope of that agreement. If you submit prohibited data in breach of this section, you do so at your own risk and you are responsible for the consequences.

8. The AI Agent and its Output

Read this section carefully. It describes the single most important limitation of the Service.

Output is generated by machine learning systems and can be wrong. The Agent can produce answers that are inaccurate, incomplete, outdated, misleading or inappropriate, including answers that appear confident and specific. It can misread your knowledge base. It can be manipulated by a Visitor who deliberately tries to do so.

Output is not advice. Nothing the Agent generates is legal, financial, medical, tax, engineering, employment or professional advice, and it is not a substitute for a qualified human.

No offer, no contract, no representation. Output does not create an offer, a quotation, a warranty, a service commitment, a price commitment, or any other binding statement by you or by us. If the Agent states a price, a term, an availability or a capability on Your Site, that statement is yours, not ours, and it does not bind Widgo.

You must review and supervise. You are responsible for reviewing your knowledge base, monitoring conversations, setting escalation and human handoff rules, and correcting the Agent. We provide the controls; using them is your job.

Lead scores and company identification are estimates. Identification is at company level, based on licensed IP intelligence and our own matching, and is reported only on a confident match. It is probabilistic and can be wrong. Lead scores are heuristics. Neither is a factual assertion about any person, and neither should be used as the sole basis for any decision that produces a legal or similarly significant effect on an individual.

Similar output for other customers. Given the nature of machine learning, output generated for you may resemble output generated for others. We make no exclusivity claim over Output and neither should you.

Third-party model providers. The Agent runs on models operated by our infrastructure providers, listed on the Subprocessors page. Their availability, behaviour and versions can change, and we may substitute models to maintain or improve the Service.

We do not review Output before a Visitor sees it. The Agent replies in real time, continuously and at volume, with no human in the loop. We do not pre-screen, moderate, review or approve Output before it is shown, and we have no obligation to monitor conversations on Your Site. Reviewing what the Agent says is yours to do under section 7.

Output may contain material inaccuracies. Output may not reflect correct, current or complete information. A Visitor may also try to influence how the Agent responds, including by asking it to set aside its configuration, to adopt a different persona, or to discuss matters unrelated to your business, and the Agent may produce statements that your knowledge base does not support. We apply safeguards and continue to improve them. To the maximum extent permitted by law we give no warranty that Output will be accurate, on topic, or confined to your approved sources.

You are the publisher of what the Agent says. Between you and Widgo, statements the Agent makes to a Visitor on Your Site are your statements to that Visitor, and you are responsible for them as if you had made them yourself, including under advertising, consumer protection, competition and securities law. If Output is wrong, misleading or off topic, correcting it, retracting it and handling the consequences are yours.

Output limitations are not a defect in the Service. Inaccurate, incomplete, outdated, off topic, manipulated or fabricated Output is an inherent characteristic of this technology, not a fault we have failed to fix. It is not a breach of these Terms by us, it does not entitle you to a refund, a credit or any service level remedy, and our liability for it is excluded and capped as set out in sections 15 and 16.

No reliance, and no indemnity for Output. Do not rely, and do not encourage your Visitors to rely, on any Output without independently evaluating its accuracy and appropriateness of use, including by human review. Any use of Output is at your sole risk, and Output is not a sole source of truth or of factual information. We make no representations or warranties of any kind in respect of Output and we give no indemnity for it.

Telling Visitors they are talking to an AI. The widget identifies the Agent as an AI assistant. You must not remove, obscure or contradict that identification, and you remain responsible for any further disclosure that applicable law requires of you as the operator of Your Site.

9. Privacy and data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Agreement applies and forms part of these Terms. Between you and Widgo, you are the controller of Visitor personal data and we are the processor, and you are responsible for the lawfulness of the instructions you give us through the Service.

10. Third-party services and integrations

The Service connects to third-party products you choose, including CRMs, calendars, chat tools and analytics tools. Those products are governed by their own terms and privacy policies, not ours. When you authorize a connection you instruct us to exchange data with that product on your behalf.

We are not responsible for third-party products, their availability, their security, their pricing, or what they do with data after it leaves the Service. A third-party product changing, breaking or shutting down is not a breach of these Terms by us, and does not entitle you to a refund.

11. Beta and early access features

We may label features as beta, preview, early access or experimental. Those features are provided as is, may be changed or withdrawn at any time without notice, may be less reliable, and are excluded from any support or availability commitment. Use them at your own risk.

12. Intellectual property, feedback and usage data

Our IP. The Service, the widget, our models and prompts, our documentation, our brand, and all improvements to them are and remain ours and our licensors’. Except for the limited right to use the Service under these Terms, no rights are granted to you.

Restrictions. You will not, and will not permit anyone to: copy, modify or create derivative works of the Service; reverse engineer, decompile or attempt to extract source code, model weights, prompts or training data; resell, sublicence, time-share or operate the Service as a service bureau for third parties except as expressly permitted for agency use through separate workspaces; use the Service to build a competing product; scrape or bulk-extract the Service; circumvent rate limits, usage metering, plan entitlements or the badge; or use the Service in violation of any law or export control.

Feedback. If you send us suggestions or feedback, we may use them without restriction, without attribution and without compensation.

Usage data. We may collect and use technical and usage data about how the Service performs to operate, secure, support and improve it, and may publish aggregated statistics that do not identify you.

13. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors who need it and are bound by comparable obligations. This does not apply to information that is public through no fault of the receiver, independently developed, or lawfully received from a third party. A party may disclose confidential information if legally compelled, giving notice where lawfully permitted.

14. Suspension and termination

You may terminate at any time by cancelling your subscription and deleting your workspace.

We may suspend or terminate your access, in whole or in part, immediately and without liability, if: you breach these Terms or the Acceptable Use Policy; your use threatens the security, integrity or availability of the Service or any third party; you fail to pay after a reasonable grace period; we reasonably believe your use exposes us or others to legal risk; or we are required to by law.

Where practical and lawful, we will give notice and an opportunity to cure. Where the risk is immediate, we may act first and notify after.

Effect of termination. Your right to use the Service stops immediately and you must remove the widget from Your Site. You may export your data before termination. After termination we delete Customer Data as described in the Privacy Policy and the DPA.

Survival. Sections 6 (licence, only to the extent needed for retained backups), 7, 8, 12, 13, 15, 16, 17, 18 and 20 survive termination.

15. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Widgo and its suppliers disclaim all warranties, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that: the Service will be uninterrupted, timely, secure or error free; the Output will be accurate, complete, appropriate or fit for any purpose; the Service will identify any Visitor, capture any lead, book any meeting, or produce any commercial result; defects will be corrected; or the Service is free of harmful components.

No revenue promise. Any figure, projection, benchmark, case study or example appearing in our marketing, documentation or dashboard is illustrative only and is not a guarantee of results.

No availability commitment applies to free plans or beta features. Any availability commitment for paid plans applies only if it is set out in a written order form or enterprise agreement signed by us.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you. In that case those warranties are limited to the shortest period and narrowest scope permitted by law.

16. Limitation of liability

No indirect damages. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, leads, customers, pipeline or data, however caused and under any theory of liability, even if advised of the possibility.

Cap. To the maximum extent permitted by law, Widgo’s total aggregate liability arising out of or relating to these Terms or the Service, for all claims combined, will not exceed the greater of (a) the total fees you actually paid to Widgo for the Service in the three (3) months immediately before the event giving rise to the first claim, or (b) one hundred US dollars (US$100).

Free plan cap. If you use the Service only on the free plan, Widgo’s total aggregate liability will not exceed one hundred US dollars (US$100).

Specifically excluded. Without limiting the above, Widgo is not liable for: the content or consequences of any Output; decisions made by you or anyone else in reliance on Output; the accuracy of company identification or lead scoring; anything the Agent says to a Visitor; your compliance or non-compliance with privacy, consent, recording or marketing law; the acts or omissions of third-party services and integrations; unauthorized access resulting from your credentials or your members; or your failure to remove the widget after termination.

The cap and the exclusions apply even if a limited remedy fails of its essential purpose. They reflect an agreed allocation of risk that is reflected in our pricing. Without them, the Service would not be offered at these prices, and the free plan would not be offered at all.

Sole and exclusive remedy. If you are dissatisfied with the Service for any reason, your sole and exclusive remedy is to stop using it and cancel your subscription, and, where we have terminated a prepaid term without cause, to receive a pro-rata refund of the unused portion. Nothing in this paragraph expands the cap above.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or a party’s wilful misconduct.

17. Indemnification

You will defend, indemnify and hold harmless Widgo, its officers, directors, employees, contractors and suppliers from and against any third-party claim, demand, action, proceeding or investigation, and all resulting damages, liabilities, settlements, fines, penalties, costs and reasonable legal fees, arising out of or relating to:

• Customer Data, your knowledge base, and the content you configure the Agent to use;

• your installation and operation of the widget on Your Site;

• anything the Agent says to a Visitor on Your Site;

• your failure to provide required notices, obtain required consents, or establish a lawful basis for processing;

• any claim by a Visitor, a regulator or a data protection authority relating to the processing you direct through the Service, including claims about recording, tracking, identification or marketing;

• your breach of these Terms, the Acceptable Use Policy or applicable law;

• your integrations and what your third-party tools do with data; and

• your submission of prohibited or sensitive data in breach of section 7.

We will notify you of the claim, give you control of the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle any claim in a way that admits fault on our behalf, imposes any obligation on us, or fails to release us fully, without our written consent.

Our indemnity. We will defend you against a third-party claim alleging that the Service, used as permitted and unmodified, infringes that party’s US patent, copyright or trademark, and will pay damages finally awarded or agreed in settlement, provided you notify us promptly, give us control of the defence and cooperate. This does not apply to claims arising from Customer Data, your knowledge base, your configuration, combinations with anything not supplied by us, Output, free plan use, or beta features. If the Service becomes or is likely to become the subject of such a claim, we may procure the right to continue, modify it, or terminate it and refund prepaid unused fees. This paragraph is your sole and exclusive remedy for infringement claims. Our total liability under this indemnity is subject to the cap in section 16.

18. Governing law, disputes, and limits on claims

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Exclusive jurisdiction. Subject to the arbitration agreement below, the state and federal courts located in Delaware have exclusive jurisdiction, and each party irrevocably submits to that jurisdiction and waives any objection based on venue or forum non conveniens.

Talk to us first. Before starting arbitration or any proceeding, you must email support@widgo.ai describing the dispute and what you want, and give us thirty (30) days to resolve it. This step is a condition of bringing a claim. The time limit on claims below is paused while it runs.

Binding arbitration. Except for claims for injunctive or other equitable relief and claims that qualify for a small claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Delaware, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own legal fees unless the arbitrator decides otherwise.

Opting out of arbitration. You may opt out of the arbitration agreement by emailing support@widgo.ai within thirty (30) days of first accepting these Terms, stating your account email address and that you opt out. Opting out does not affect any other part of these Terms.

Jury trial waiver. Each party knowingly and voluntarily waives any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.

Class action waiver. Each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The parties do not agree to consolidation or class-wide relief.

No claims on behalf of Visitors. You may not bring, join or fund a claim against Widgo on behalf of, in the name of, or as a representative of a Visitor or any other third party, and you may not assign a claim against Widgo to anyone.

Time limit on claims. Any claim arising out of or relating to these Terms or the Service must be brought within six (6) months after the claim arose, or it is permanently barred, to the maximum extent permitted by law.

Equitable relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, without posting bond.

19. Changes to the Service and to these Terms

We may modify, add to or discontinue features of the Service. If we discontinue a material feature you are paying for, and that materially degrades the Service for you, your remedy is to terminate and receive a pro-rata refund of prepaid unused fees.

We may update these Terms. If a change is material we will give at least 30 days’ notice by email or in-app before it takes effect. Changes required by law or that address a security risk may take effect immediately. Continued use after the effective date is acceptance. If you do not accept, stop using the Service and cancel before the effective date. The current version is always at widgo.ai and its effective date is shown at the top.

20. General

Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement, the Cookie Policy, the Acceptable Use Policy, the Subprocessors page, and any order form or enterprise agreement signed by us, are the entire agreement and supersede all prior discussions. Your purchase order or vendor terms do not apply, and any conflicting or additional terms in them are rejected.

Order of precedence. A signed order form or enterprise agreement, then the Data Processing Agreement for data protection matters, then these Terms, then the other policies.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or hosting provider failure, AI provider outage, denial of service attack, act of government, or natural disaster. Payment obligations are not excused.

Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor of Widgo. We may assign freely. These Terms bind permitted successors and assigns.

No third-party beneficiaries, except that our suppliers and affiliates may enforce sections 15, 16 and 17.

Severability. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in force.

No waiver. Failure to enforce a provision is not a waiver of it.

Independent contractors. No agency, partnership, joint venture or employment relationship is created.

Notices. We may notify you by email to your account address or in-app. You notify us at support@widgo.ai.

Publicity. We will not use your name or logo as a customer reference without your prior written consent.

Export and sanctions. You represent that you are not located in, and will not use the Service on behalf of anyone located in, a country or region subject to comprehensive US sanctions, and that you are not on any US restricted party list.

US government users. The Service is commercial computer software; government rights are limited to those in these Terms.

Language. These Terms are in English, and English controls.

Widgo, Inc. · Delaware, USA · support@widgo.ai